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35 customer services agents needed to work from home Full-time Job

1 month ago Customer Services Montréal   3.1K views
Job Details
The Technical Customer Service Agent  responds to customer product support questions in a professional, courteous and prompt manner. The TSA works on problems of limited to moderate scope and resolves routine issues using the knowledge base.

 

Responsibilities:

  • Review, define and communicate workarounds and escalate tickets to the right department
  • Solve customer issues via phone
  • Assist in writing customer facing technical documents such as newsletters, notices, etc
  • May participate in new product launch activities
  • Interacts with third party vendors and suppliers in a professional manner
  • Provide customer and technical support for Telus products
  • Adhere to Incident, Problem, Change and Service Management based on ITIL best practices
    May be required to work on weekends or on-call as needed

What you need:

  • A fast and goood internet connection with a phone - Landline or Cellphone -
  • A Laptop or Pc
  • A good knowledge in web serach and data entry
Company Description
Telus is hiring up to 35 CSR agents all arround Canada to work from home during COV-19