35 customer services agents needed to work from home Full-time Job
4 months ago - Customer Services - Montréal - 3.2K viewsJob Details
The Technical Customer Service Agent responds to customer product support questions in a professional, courteous and prompt manner. The TSA works on problems of limited to moderate scope and resolves routine issues using the knowledge base.
Responsibilities:
- Review, define and communicate workarounds and escalate tickets to the right department
- Solve customer issues via phone
- Assist in writing customer facing technical documents such as newsletters, notices, etc
- May participate in new product launch activities
- Interacts with third party vendors and suppliers in a professional manner
- Provide customer and technical support for Telus products
- Adhere to Incident, Problem, Change and Service Management based on ITIL best practices
May be required to work on weekends or on-call as needed
What you need:
- A fast and goood internet connection with a phone - Landline or Cellphone -
- A Laptop or Pc
- A good knowledge in web serach and data entry
Company Description
Telus is hiring up to 35 CSR agents all arround Canada to work from home during COV-19