Responsibilities:

• Review, define and communicate workarounds and escalate tickets to the right department
• Solve customer issues via phone
• Assist in writing customer facing technical documents such as newsletters, notices, etc
• May participate in new product launch activities
• Interacts with third party vendors and suppliers in a professional manner
• Provide customer and technical support for Telus products
• Adhere to Incident, Problem, Change and Service Management based on ITIL best practices
  May be required to work on weekends or on-call as needed

What you need:

• A fast and goood internet connection with a phone - Landline or Cellphone -
• A Laptop or Pc
• A good knowledge in web serach and data entry