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Account Manager (B2B) - Amazon Business Full-time Job

1 month ago Customer Services London   30 views
Job Details

The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com through an Amazon Business Account. Account Managers are responsible for initiating and developing strong relationships with small and medium business customers. They balance their time between acquiring new business customers and assisting those customers in enabling their account to best suit their specific needs. The candidate will work closely with customers to understand their procurement requirements and then work with internal Amazon teams to determine the best solution to addresses the business needs. The ideal candidate will have experience developing relationships across functional areas such as procurement, production, maintenance, supply chain and IT and has a proven track record of meeting and exceeding sales goals.


Roles and Responsibilities

• Initiate prospecting and lead generation activities

• Assisting customers and presenting registered customers with Amazon Business account tours

• Meet or exceed targets for customer spend adoption and adoption of Amazon Business

• Educating and networking with key prospect and customer contacts

• Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and

Category Management teams.

• Drive customer satisfaction

• Work closely with marketing, operations, customer service and other key internal Amazon stakeholders


Basic Qualifications

• Proven inside sales experience, B2B industry preferred


Preferred Qualifications

• BA/BS degree

• Ability to prioritize and demonstrate relentless discipline in achieving goals

• Proven ability to influence others

• Strong ownership, bias for action and willingness to role-up your sleeves

• Active listener and effective communicator

• Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems

• Knowledge of procurement and source to pay methods at small and medium businesses

Company Description
At Amazon, we're working to be the most customer-centric company on earth, where customers can find and discover anything they might want to buy online. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.