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Account Manager Full-time Job

1 month ago Customer Services London   99 views
Job Details

Amazon Freight is a newly launched external facing freight service by Amazon. It allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. Amazon Freight is part of the Amazon Transportation Services organisation responsible for many of Amazon’s best-in-class logistics and transportation operations.We are looking to hire for a London based Account Manager position, responsible for nurturing and growing our existing portfolio of Shippers through relationship building, engagement activities and great Shipper experience.

 

The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer obsessed, have experience in a commercial role and be ready to roll up their sleeves to grow this business.

Key responsibilities include:

Nurture and grow an existing portfolio of Shippers and achieve volume goals with best-in-class service

Maintain a high level of engagement from our Shippers and proactively identify the challenges they are facing

Build strong relationships with key stakeholders across the portfolio

Be the voice of the customer (Shipper) to guide product development and iterations

Lead new projects and initiatives to solve customer pain points and improve shipper experienceBASIC

 

QUALIFICATIONS

Bachelor’s degree from a reputable university

Experience in a Commercial role (Sales, Account Management, Product Management)

Fluent in English

 

PREFERRED QUALIFICATIONS

Prior experience working in a logistics/supply-chain role

Fluency in German or French

Strong people skills and ability to influence others

Strong quantitative and qualitative problem-solving skills

Entrepreneurial, self-sufficient and able to operate in a fluid, ambiguous environment

Ability to communicate across all levels of management

Company Description
At Amazon, we're working to be the most customer-centric company on earth, where customers can find and discover anything they might want to buy online. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.