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After Sales Manager Full-time Job

9 months ago Customer Services Dubai   491 views
Job Details

Among your key responsibilities as are as follow:

    • Conducting aftersales marketing to maximize capture rate of potential business and to achieve sales/profit targets in both parts and service.
    • Managing overall income and expenses so as to maximize contribution to total cost absorption
    • Improving and promoting service contracts with the objective of maximizing profits and customer satisfaction.
    • Ensure Monthly over dues are not more than agreed target
    • Implement new ideas/systems to ensure proper workshop layout, workshop loading, equipment maintenance, and facility utilization that creates an efficient and customer focused environment
    • Implementing Principal quality standards as stipulated and overviewed by the Principal (Hino) from time to time.
    • Ensure technical and process support to all staff and customers to ensure the Fix it Right ratio is maximize
    • Specifying correct tooling and equipment for the service and repair.
    • Continuously training the employees in terms of latest technical developments, new equipment, new products and/or improving productivity and efficiency.
    • Drive and Maximize KPI’s, WIP Reports And financial Targets.

About You:

To be successful on this role, you must have the following qualification, skills and experience:

  • Diploma or Bachelor of Automobile /Mechanical Engineering and Business Management specialization
  • At least 3 years of experience in a similar role gained in the Commercial Vehicles service industry
  • Minimum of 3 years’ experience in Automotive Management.
  • Experience in use of MS Office applications
  • Good communicator in English; Arabic an advantage
  • UAE Driving License is a must
  • Must be an effective communicator and possess excellent interpersonal and leadership skills


Company Description
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.
Al-Futtaim operates through more than 65 companies across sectors as diverse as commerce, industry and services, and employs in excess of 20,000 people across the UAE, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, Egypt, Pakistan, Sri Lanka, Syria, Singapore and Europe.