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Apprentice Customer Service Specialist Full-time Job

1 month ago Customer Services Bristol   92 views
Job Details

Job Description:

At Metro Bank we are looking for Apprentice Customer Service Specialists who can display an outstanding attitude towards learning and provide genuinely professional and amazing customer service. Our Contact Centre colleagues focus on the customer all the time, every time, because they care about our customers, and we get rid of any stupid bank rules that get in the way of them doing that. We also support all colleagues in our Contact Centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute.

Job Responsibilities:

• Greeting customers and creating fans

• Working on the phone and handling customer inquiries such as: balances, making payments, internet banking, card management, using our mobile app

• Finding solutions for customers and advising them on our services

• Following the correct processes to make sure our customers are safe

Job Requirements:

• Passionate about providing unparalleled levels of customer service and convenience

• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow

• Able to work and learn quickly in a fast paced, fun and dynamic environment

• Care about doing a great job and exceeding expectations with the quality of what you do.

Company Description
Metro Bank plc is a retail and commercial bank operating in the United Kingdom, founded by Anthony Thomson and Vernon Hill in 2010