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AVP - Design & Change Lead Full-time Job

1 month ago Customer Services Sheffield   47 views
Job Details


In this role, you will:

• Lead the Design of the GTPM Hub Expansion Workstream (people, roles, process, systems, reporting, SLAs, governance etc.)

• Business requirements definition and translation into detailed functional requirements, including IT requirements

• Contribute to requirements definition and design of the overall Programme deliverables (participation in other workstreams).

• Ensure that the overall Programme design elements are assessed for impact on the GTPM Hub and incorporated into the Hub operating model

• Translate the designs and other workstream outputs into detailed process documentation (SOPs and supporting documentation) for use by the GTPM Offshore Delivery Hubs (global offshore service centres)

• Support development of the GTPM Hub deployment strategy and roll out approach

• Support the development of training materials

• Support the GTPM Hub change and implementation activities

To be successful in the role, you should meet the following requirements:

• Have sound knowledge of Third Party Risk Management – TPRM policy, procedures, third party risk and controls, best practices

• Have sound understanding of Procurement and how it inter-relates with TPRM throughout the contract lifecycle

• Have knowledge of RSA Archer or other TPRM/Procurement systems (preferably involved in the design and implementation of TPRM or Procurement systems)

• Have expert in process design and implementation, preferably on a global scale and ideally, within a global shared service centre context

• Have experience of operating model design

• Have experience of global transformation programmes

• Ideally you will have experience of TPRM or process design within Financial Services sector

• Work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options

• Employ an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved

• Bring structure and order to undefined problems and/or large scale problems, making them easier to address and solve

• Use systemic thinking and creativity in devising solution options

• Evaluate relative costs, benefits and obstacles of potential solutions before implementing

• Articulate or translates complex information in clear, meaningful and structured way to suit audience

• Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively

• Think ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early

• Define requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner

• Identify areas of impact on the target operating model and designs activities to mitigate impact

• Support the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope

• Be a self-starter, able to navigate a complex organisation whilst delivering to time and quality standards

You’ll achieve more when you join HSBC.

Company Description
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It is the second largest bank in Europe, with total assets of US$2.984 trillion