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Barclays Career Service Associate Full-time Job

1 month ago Customer Services London   85 views
Job Details

Job Description:

As a Barclays Customer Service Associate based in Northampton, you will need to use your previous experience in a customer service or call centre role, to provide high quality service when responding to all queries or complaints that our Partner Finance customers may have. 

 

 Job Responsibilities:

• Engaging and taking ownership of the complaint putting yourself in the customer’s shoes.

• Capturing accurate information and details through the complaint handling process to allow effective analysis of the complaint in a timely manner.

• Maintaining and manage individual tasks on a daily basis to ensure that complaint related tasks are dealt with effectively and within relevant timescales.

• Clearly communicating requirements to other business areas when information is required to resolve complaints.

• Effectively investigating and resolve customer complaints with varying degrees of complexity and know when to escalate complaints of a high degree of complexity and ambiguity.

Job Requirements:

• Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship.

• Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues.

• Simply put, success is not just about what you achieve, but about how you achieve it.

Company Description
Barclays plc is a British multinational universal bank, headquartered in London, England. Barclays operates as two divisions, Barclays UK and Barclays International, supported by a service company, Barclays Execution Services.