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Bike Shop Supervisor Full-time Job

7 months ago Public Service New York City   720 views
Job Details

Responsibilities

  • Build an inclusive, fun, and safe work environment - above all else, you will be responsible for ensuring the safety of your team and our riders
  • Lead the workshop, open/close the shop and manage staff timesheets
  • Define hiring needs, executing on those needs and training new team members
  • Ensure shop efficiency and productivity
  • Solve problems - all kinds of obstacles, barriers, problems, and snags happen on a daily basis and you must be ready to solve them fast
  • Wear many different hats - the role will have ownership over areas including leading a diverse team of mechanics,
  • overseeing our operations in the workshop, workplace safety, parts inventory and project management
  • Repair bicycles to the highest standards and assessing damage when needed
  • Assemble new bikes and perform quality control checks to ensure the safety of all bicycles, when needed
  • Fill in for Front of House and help in customer onboarding when needed
  • Be customer service oriented and personable as you are the face of our company
  • Create feedback loops with various stakeholder and the operations team; continuously iterating on how we can improve our product and service
  • Perform routine inventory, tool and bike stock takes and liaise with the Fleet Manager to maintain needed stock

Requirements

  • 1+ year in a supervisory role
  • 1+ year in a customer facing role
  • 2+ years bike mechanic experience
  • Knows how to use Microsoft Office and Google Sheets
  • You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
  • You’re willing and enthusiastic about selling our product to potential riders
  • You’re a patient teacher and have a passion for empowering others
  • You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
  • You’re self motivated and able to operate independently with minimal oversight
  • Ability to manage his or her own time and prioritize what’s important
  • Flexibility is an absolute must, we are a startup - things change on the daily so we’re hoping you can flex outside your responsibilities, work different days and slightly different hours, where required
Company Description
Founded in 2017 by Mina Nada (former Deliveroo and Mobike Executive) and Michael Johnson (former Bain & Co), Bolt is the worlds first platform offering logistics players smart Light Electric Vehicles as a Service. Bolt provides vehicles on flexible subscriptions which include vehicle servicing. Currently operating in Sydney, Melbourne, San Francisco and London, Bolt is an accessible, sustainable and efficient solution for the booming delivery sector, offering unrivalled features and services, including full maintenance and ongoing customer support.