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Branch Customer Service Consultant Full-time Job

1 month ago Customer Services Birmingham   33 views
Job Details


 As a Money Confidence Expert you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice so their everyday banking is easy and convenient. You’ll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What We Need Today

We’d love our Money Confidence Expert to have these skills and experience:

• Be great with people, have a talent for talking to people both in person and over the phone

• Have a flair for understanding what customers need and the best way to support them with their current and future goals

• A desire to create a brilliant customer experience every time

• Ability to help answer questions and sort out problems

• Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.

• Be an expert in Digital inside and out, embracing assisted self serve and the mobile App. Help customers digitally using their own device or branch tablets.

What We Need Tomorrow

We know it takes more than just skills and experience. So, we want our Money Confidence Expert to:

• Understand how you can help TSB achieve its Corporate Objectives

• Be flexible and adapt your plans to when your customer needs you

• Build and maintain your knowledge of all TSB products and services


Company Description
TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales but has not had a presence in Northern Ireland since 1991. TSB in its present form launched on 9 September 2013.