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Business Banking Customer Service Representative Full-time Job

1 month ago Customer Services Birmingham   28 views
Job Details

Join us as a Business Customer Service Representative

• We’ll look to you to deliver excellent service to our business customers, keeping their needs and financial goals in mind at all times

• You’ll work in a vibrant and supportive team in one of our telephony centres where you'll have direct interaction with our customers

• We’re looking for a detail-orientated individual to complete processes and procedures, while providing the customer with a seamless experience

• Within your first two years we’ll support your personal development with training to achieve the Professional Banker Certificate, an externally recognised qualification

What You'll Do

In this role you’ll be applying your customer service expertise when dealing with and referring business customer transactions and queries. As a Customer Service Representative for business banking, we’ll count on you to consider our customers’ requirements, and to help them with any issues they may have.

You’ll also be:

• Building great customer relationships, gaining their trust by having a genuine interest in their individual needs

• Gathering information to understand customers’ requirements and offer suitable solutions

• Maintaining a detailed knowledge of the financial services product range

• Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

The Skills You'll Need

To join us in this role, you’ll need to be passionate about excelling in customer service and building relationships in a fast paced, challenging environment.

We’re also looking for you to demonstrate:

• The determination to go the extra mile for our customers every day to provide that individual service

• Resilience, patience and hard work to achieve quality results while answering a high level of calls confidently and efficiently

• Great listening skills and the ability to remain calm under pressure while confidently managing calls

• Good numerical and organisational skills

• Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers

Company Description
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. It was established in 1968 by the merger of National Provincial Bank and Westminster Bank.