Business Banking Customer Service Full-time Job1 month ago - Customer Services - Birmingham - 133 views
In this role you’ll be applying your customer service expertise when dealing with and referring business customer transactions and queries. As a Customer Service Representative for business banking, we’ll count on you to consider our customers’ requirements, and to help them with any issues they may have.
Building great customer relationships, gaining their trust by having a genuine interest in their individual needs
Gathering information to understand customers’ requirements and offer suitable solutions
Maintaining a detailed knowledge of the financial services product range
Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams
To join us in this role, you’ll need to be passionate about excelling in customer service and building relationships in a fast paced, challenging environment.
The determination to go the extra mile for our customers every day to provide that individual service Resilience, patience and hard work to achieve quality results while answering a high level of calls confidently and efficiently
Great listening skills and the ability to remain calm under pressure while confidently managing calls
Good numerical and organisational skills
Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers