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Business Banking Customer Service Full-time Job

1 month ago Customer Services Birmingham   133 views
Job Details

Job Description:

In this role you’ll be applying your customer service expertise when dealing with and referring business customer transactions and queries. As a Customer Service Representative for business banking, we’ll count on you to consider our customers’ requirements, and to help them with any issues they may have. 

 Job Responsibilities:

Building great customer relationships, gaining their trust by having a genuine interest in their individual needs

Gathering information to understand customers’ requirements and offer suitable solutions

Maintaining a detailed knowledge of the financial services product range

Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

Job Requirements:

To join us in this role, you’ll need to be passionate about excelling in customer service and building relationships in a fast paced, challenging environment.

The determination to go the extra mile for our customers every day to provide that individual service Resilience, patience and hard work to achieve quality results while answering a high level of calls confidently and efficiently

Great listening skills and the ability to remain calm under pressure while confidently managing calls

Good numerical and organisational skills

Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers

 

Company Description
The Royal Bank of Scotland is a major retail and commercial bank in Scotland. It is one of the retail banking subsidiaries of NatWest Group, together with NatWest and Ulster Bank.