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Call Center Coordinator - Remote Full-time Job

7 months ago Customer Services Edina   1K views
Job Details

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  • Answer a high volume of customer service calls arriving at the Coldwell Banker Burnet sales offices.

  • Use problem-solving skills to identify customer needs

  • Route calls to correct locations

  • Manage an on-line queue of appointment scheduling requests, and intervene with requests that are

  • not automatically processed

  • Proactively follow-up with customers and sales associates via telephone and email

  • Communicate customer requests and status information to sales associates

  • Coordinate communication between clients, sales associates, and company resources to ensure quality service

  • Report all complaints/concerns/issues impacting customer satisfaction

  • Endorse company offerings



Qualifications:

  • Ability to work a rotating schedule including evenings and weekends

  • Excellent customer service, communication, and telephone skills

  • Strong computer and internet competency

  • Proficiency in Microsoft Office applications

  • Experience using a contact center call management software is a plus

  • Outstanding organizational skills

  • Personal commitment to excellence

  • Customer-focused, delivery oriented, values honesty and integrity

  • Strong multi-tasking skills

  • Real estate experience is a plus, but not required

Company Description
NRT is the largest residential real estate brokerage company in the nation. NRT and its affiliated companies, marketing partners and joint ventures provides mortgage, title, insurance, escrow, warranty, relocation and concierge services to NRT's family of companies. We own and operate companies in more than 35 of the nation's largest metropolitan areas, with approximately 725 sales offices, 4,700 employees and 42,000 sales associates in our extended family. Our companies do business under the world-renowned Coldwell Banker®, Coldwell Banker Commercial®, ERA®, Sotheby's International Realty® and The Corcoran Group® brand names.