Call Handler Full-time Job1 month ago - Customer Services - Ashford - 57 views
We are looking 111 Call Handlers!! Your new role will begin in Ashford, but by Summer 2022 we expect to move into new premises in Gillingham. This fantastic role would be suitable for anyone looking to start or continue a career within the health service and in particular those who are interested in helping others. In this call centre environment ALL calls are critical and the role can be quite pressurised. Calls to the 111 service come through from the public and you must be able to deal with all calls and all callers in a calm, professional and courteous manner demonstrating empathy for the caller and ensuring that all callers feel comfortable and confident that their situation is being dealt with competently, effectively and in a timely manner.
Candidates for this position MUST be able to work NIGHTS AND WEEKENDS are also required all to work 6 of the 8 bank holidays in a year.
Training is an intensive full time 6 week programme, which MUST be passed to enable you to "go live on the telephones in week 6.
Successful candidates will;
• Have excellent communication skills and ideally have experience within a call centre setting.
• Be resilient, as you will be taking distressing calls
• Have excellent telephone manner, as well as fast and accurate typing skills
• Good standard of education to GCSE level (or equivalent)
An Enhanced DBS check will be required for this role, Manpower offer this FREE OF CHARGE