Client Support Services Specialist Full-time Job3 months ago - Customer Services - Québec - 182 views
Your core responsibilities are as follows:
Proactively monitoring and supporting the U.S. dollar clearing client base
Managing and overseeing credit, funding and transaction limits Managing client's reporting and analytics
Acting as a liaison between the back office and client/front office, as needed Other responsibilities include: Serving as a main contact point for the network and helping resolve all issues related to the USD/CAD clearing business
Supporting the overall day to day business relationships of BNPP Network, USD and CAD Network Clearing Clients at an account level
Coordinating with various stakeholders in the business as required
Driving processing efficiency by improving the overall USD straight through processing rate to over 95% at the client level
Driving customer satisfaction by working closely with our clients to improve the service provided to them Escalating service level inquiries as appropriate
Overseeing key control processes with respect to billing, risk and management reporting, at the client level
Reviewing and analyzing reports related to clients activities, i.e. wire transfers, and non-payment SWIFT messages
Recommending and monitoring KPIs and ensuring that SLAs turnaround times are being metMaking recommendations for procedural changes where deemed necessary
Analyzing various control reports and making recommendations for efficiency gains Keeping abreast of changes in both reporting and operations to meet/enhance the demands of our clients
Working with stakeholders to understand their data and how it can best be leveraged to meet clients requirements
Providing additional insights into data trends through analyzing and understanding the patterns within the various data sets
Investigating issues, determining root causes and obtaining resolutions
Making direct contributions to the BNPP operational permanent control framework More About YouIn order to qualify for this role, you will need at least 3 years of banking experience with a minimum of 2 years in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing. Solid understanding of international wires transfers, SWIFT and local clearing systems in addition to Funds Transfer operations as well as the rules and regulations which govern it will be considered strong assets to have.
Experience with Tableau data visualization, Power BI and Python coding is an asset. Fluency in French would be an asset. As our ideal candidate, you'll join us with excellent written and verbal communication skills; fluency in French or any other major language is an asset.
You have outstanding interpersonal, multi-tasking and organizational skills, in addition to being detail-oriented with the ability to work under pressure.
You are proactive in seeking information, challenging norms and driving efficiency with the ability to work well both independently and in a team environment with minimal supervision. Advanced analytical reporting skills along with technical computer skills, specifically in MS Excel, Word, Outlook and PowerPoint are required.
Domestic Markets and International Financial Services, whose retail-banking networks and financial services are covered by Retail Banking & Services.