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Collections Strategy Specialist Full-time Job

1 month ago Customer Services London   29 views
Job Details


Reporting to the SME Collections Operations Lead, we are looking for a Collections Strategy Specialist to play a key role in implementing policy and procedural changes for SME collections.


• Drafting of SME collections policies and procedures, addressing new business needs that have been identified

• Maintenance of existing 1LOD SME collections policies and procedures

• Review of SME collections process, gap analysis and identification of areas for improvement

• Champion continuous improvement of SME collections processes and procedures

• Build familiarity with all key SME collections activities

• Ensure policies and procedures adhere to relevant regulation


• Previous SME collections experience (preferably strategy)

• Familiarity with relevant regulation, including CONC 7, the Consumer Credit Act (CCA) and the Lending Standards Board (LSB)

• Some experience of drafting policies and procedures

• Ability to support the rollout of policies and procedures

• Ability to influence different stakeholder groups and manage resistance to change

• Good qualitative and quantitative analytical skills

• Excellent written and verbal communication

• Highly organised, with the ability to deliver to deadlines and manage conflicting priorities within a dynamic environment


• 33 days holiday (including public hols). You'll also get your birthday on us

• 16 hours paid volunteering time a year

• Generous parental leave

• Private Medical Insurance with VitalityHealth

• Contributory pension scheme

• We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!

• Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership

• Access to ‘salary sacrifice' benefits such as Cycle to Work scheme

• Gym membership options

Company Description
Starling Bank is a digital challenger bank based in the United Kingdom. It focuses on current and business account products. Headquartered in London, Starling Bank is a licensed and regulated bank, founded by former Allied Irish Banks COO, Anne Boden, in January 2014.