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Credit Card Customer Service Rep - Cantonese/Mandarin Full-time Job

6 months ago Financial Services Markham   1.3K views
Job Details

High school diploma and minimum of one (1) year of relevant experience
Possess computer & multi-tasking skills
Require full proficiency gained through job related training to perform a range of activities
Thrive in a dynamic and time-sensitive environment
Advanced knowledge of our business and understand the functions of our various business areas
Passionate and engaging professional with a desire to consistently and compassionately deliver superior customer experience

Additional Information

Mandatory Full Time Paid Training: Must be available for up to 10 weeks of full time training.
Training times may be between 7:00 am - 3:00 pm or 4:00 pm to Midnight. Must be flexible for both training times.

Shifts: Contact Center environment is 24/7 and will require specialists to be fully flexible to work within our Business Hours which are Monday to Sunday, 6:00am - 12:00am Midnight.
Must be able to work 4:00 pm to 12:00 midnight including weekends.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Company Description
TD is the sixth largest bank in North America by branches and serves over 22 million customers in three key businesses operating in a number of locations in financial centres around the globe:
- Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth, TD Direct Investing, and TD Insurance;
- U.S. Retail, including TD Bank, America's Most Convenient Bank, TD Auto Finance U.S., and an investment in TD Ameritrade; and
- Wholesale Banking, including TD Securities.