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Customer Advocate - Manchester Full-time Job

1 month ago Customer Services Manchester   30 views
Job Details

About the role:

If you can bring customer service experience at any level, we are offering a brilliant opportunity to join our award winning team. You will get to work within our Customer Service Contact Centre solving problems and helping our customers with their banking needs, which may involve dealing with money transfers, account balances, card queries, cheque books, online banking enquiries etc. We have an established Training and Academy Team that will support you throughout your learning journey. 


  Knowledge, skills and experience required:

We want you to impress us with the skills you have rather than where you have worked or for how long. If you demonstrate the desired skills and competencies we are looking for, then we want you to join our team.

• Excellent communication skills

• Ability to multitask and prioritise

• Passion, energy and enthusiasm

• Excellent listening and problem solving skills

• The ability and desire to work in a fast paced environment

• A hardworking and committed attitude

• Resilience and determination

• Computer literate, with the ability to navigate around different systems

What you can expect from us:

• Premium pay for working at weekends

• 27 days holiday at start, rising to 30 days

• Competitive pension / income protection / life assurance

• 2 paid days for volunteering per year

• Over 800 employee retail discounts

• Cycle to Work Scheme

• Positive working environment in contemporary offices

• Strong career path within Financial Services

• Family friendly policies and supportive working environment

• Recognition scheme and a culture in which we celebrate success

• Colleague network groups committed to inclusion and diversity within our Bank

• Access to well-being support 24 hours a day 365 days a year


Company Description
Here at The Co-operative Bank we are a little bit different We are the bank for people with purpose. Our values and ethics are at the heart of our business and underpin everything we do. This is why so many people want to come and work for us.