Customer Care Representative Full-time Job1 month ago - Customer Services - London - 112 views
Duration 6 months
No previous banking knowledge is needed.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
You can apply from the retail, hospitality, travel or any customer related industry.
Your integrity, communication and empathy is what we are looking for.
This is a hybrid role, meaning you will be expected to work a mixture of at home and in the call centre environment, during your employment.
At the beginning of your assignment, you will need to be on-site to collect and setup your IT/equipment.
This should be dealt with in a day or two, but may take longer.
After this, you will be informed when you can work from home and when you are needed to work from the office.
You willbe on a rotational shift pattern, where you might be asked to work weekends and out of hours.
Working hours can be between 7AM-11PM, Monday Sunday
Barclays Bank is looking for Customer Care experts to join their team on a contract basis to provide an exceptional customer experience.
You willbe helping customers to achieve their ambitions and meet their day-to-day banking needs.
This is an amazing opportunity to pick-up new skills and help create moments that deeply matter to customers.
During this role, you will provide customer service to Barclay’s customers through inbound/outbound calls, emails and SMS.
How are you going to help Barclays’ customers?
Understanding Barclays’ products and services
Using initiative in developing resolutions by telephone, email, SMS, chat, depending on customer preference, to achieve the right outcome and exceed expectations
Delighting the customer by offering a professional, caring, consistent and outstanding level of service
Building meaningful relationships with customers
Being proactive, present and engaging with clients and colleagues
Sharing new ideas of how to improve things
Providing effective banking hall coordination assisting customers and providing everyday banking solutions where appropriate
Completing all back office and administration activities such as updating customer records and building customer contact information
Being proactive in understanding the short, medium and long term customer needs as the first point of contact, handing off to the relevant experts where appropriate
You willenjoy this role if you are…Experienced in communicating with people and give customers a seamless service
Proven ability to use Microsoft Office tools to a high standard
Able toeffectively manage your customer diary and react to periods of heavy customer footfall
A strong and empathic communicator A real team player About Barclays
Barclays is a British universal bank.
They are diversified by business, by different types of customers and clients, and by geography.
Their businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by their service company which provides technology, operations and functional services across the Group.
Values Everything Barclays does is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship.