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Customer Experience Associate- Southgate Shopping Centre, ON Full-time Job

3 months ago Customer Services Ottawa   79 views
Job Details

What you’ll be doing…

The most important characteristic of our Customer Experience Associates is their ability to help our clients. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Representatives are people-centric and able to connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for

• Nurturing rich, long-standing relationships

• Being a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

What you’ve learned…

• How to build strong customer relationships and deliver excellent customer service

• How to uncover and solve the customers’ needs

• How to explain complicated things simply

• Demonstrated success in a target based performance environment, as well as contribute positively to a team-oriented work environment

• Demonstrated an eagerness to learn and determination to succeed

What we’re offering…

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers

• A rewarding career path with diverse opportunities for professional development

• A competitive compensation and benefits package

• Internal training to support your career growth and enhance your skills

• An organization committed to making a difference in our communities – for you and our customers


Company Description
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.