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Customer Onboarding Team Member - Overnight Full-time Job

1 month ago Customer Services Cardiff   31 views
Job Details

 

The Onboarding team's responsibilities include:

• Ensuring the smooth and timely processing of a high number of new account applications daily.

• Performing the necessary due diligence and investigation to satisfy the account falls within our risk appetite.

• Cross reference and confirm customer documentation, using both internal and external sources.

• Understanding and overseeing the identification of high risk applications (including PEPs and sanction matches).

• Identifying trends and unusual activity, and reporting where appropriate.

• Working to a high standard consistently, meeting strict timeframes.

Requirements:

• This role would suit someone with a strong administrative background

• A strong desire to help customers

• Diligence - you understand the importance of doing things right first time

• Inquisitive - the ability to research and make an informed decision

• A demonstrable interest in businesses, through study or work experience, is beneficial

• Ability to balance workload and deal with multiple priorities.

• Aptitude to work with a team in a changing environment.

Benefits:

• 33 days holiday (including public hols). You'll also get your birthday on us

• 16 hours paid volunteering time a year

• Private Medical Insurance with VitalityHealth

• Contributory pension scheme

• We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!

• Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership

• Access to ‘salary sacrifice' benefits such as Cycle to Work scheme

• Gym membership options

Company Description
Starling Bank is a digital challenger bank based in the United Kingdom. It focuses on current and business account products. Headquartered in London, Starling Bank is a licensed and regulated bank, founded by former Allied Irish Banks COO, Anne Boden, in January 2014.