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Customer Service Advisor 12 Month FTC Full-time Job

1 month ago Customer Services Manchester   30 views
Job Details

What will you be doing?

• Identifying customers’ needs to tailor solutions, whilst guaranteeing the right outcome for the customer and the bank

• Ensuring customers in need of support are identified and assisted appropriately

• Listening to customers’ financial concerns to correctly identify complaints and find solutions first time

• Handling complaint escalations, where appropriate

• Making sure the systems are used correctly to ensure customers’ records are accurately maintained and up-to-date

• Understanding and adhering to the appropriate policies, standards, controls and limits of authority through training, coaching and appropriate communication

What We’re Looking For

• Previous customer service experience, demonstrating excellent listening skills and the ability to show empathy towards customers’ financial circumstances

• Demonstrable experience dealing with demanding customers in pressured situations

• Excellent numeracy and literacy skills with the ability to understand different options available to customers and summarise with good attention to detail

• A team player who can confidently interact with others, and feels comfortable working independently at the same time

Skills That Will Help You In The Role

• Previous experience of working with customers in potential vulnerable circumstances or financial difficulty

• Experience working in a contact or call centre/telephony/customer service environment and/or Financial Services experience

 

Where will you be working?

Based in our Manchester office, which is in the heart of the city centre. Offering a modern working environment, with restaurants, bars and gyms just a stone’s throw away from the office.

Company Description
Barclays plc is a British multinational universal bank, headquartered in London, England. Barclays operates as two divisions, Barclays UK and Barclays International, supported by a service company, Barclays Execution Services.