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Customer Service Advisor Full-time Job

1 month ago Customer Services Edinburgh   116 views
Job Details

DESCRIPTION:

Learn more about the general tasks related to this opportunity below, as well as required skills.

You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.

This is an inbound Telephony role where your working day will involve helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs in an efficient and effective manner.

You will use your skills and knowledge to ensure each of our customers is provided with an excellent & empathetic customer experience.

The day to day banking needs that you will be supporting our customers with include queries relating to cheques, money transfers, balance enquiries, Internet Banking registrations and debit card queries.

SKILLS REQUIRED:

Excellent customer service skills

Customer service background

Computer literate

Flexible and adaptable to change

Ability to work as part of a team

Ability to navigate around multiple systems

WHAT'S IN IT FOR YOU?

Excellent induction training

Competitive rate of pay/pay progression

Gain experience and new skills

Great insight into the banking sector

Potential for extension

Company Description
Randstad NV, commonly known as Randstad and stylized as randstad, is a Dutch multinational human resource consulting firm headquartered in Diemen, Netherlands. It was founded in the Netherlands in 1960 by Frits Goldschmeding and operates in around 39 countries.