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Customer Service Advisor Full-time Job

1 month ago Customer Services London   56 views
Job Details

Your new role

Reporting into the Customer Service Team Leader, you will act as the main point of contact for customers and ensure that you provide an excellent level of service. Key duties will include;

- Responding to customer queries via phone and email, dealing with requests and resolving issues

- Handling complaints

- Ensuring customer interactions are logged correctly on the system

- Communicating delays to customers and handling complaints

- Liaising with stakeholders such as finance and sales

What you'll need to succeed

The successful applicant will have strong communication skills and have previously worked within a call centre/customer service environment. You will be able to prioritise workloads and hit deadlines. Knowledge of MS Office applications including Word, Excel, Outlook and Teams is needed as experience of using CRM would be beneficial.

What you'll get in return


This role has hybrid working, so you will split your time between Dorking and WFH. Annual salary is £23k and has an excellent benefits package including 25 days holiday and 10% pension plan.

Company Description
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk