Customer Service Assistant Roving Full-time Job1 month ago - Customer Services - Gillingham - 118 views
What you will be doing:
In this role, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested by our customers across the Branch Network. As the Roving Customer Service Assistant, the base branch is Hempstead but you'll be working on a flexible location basis to cover the other branches across the network which include: Maidstone, Chatham, Strood, Gravesend and Canterbury.
As there is travel involved with this position, please be aware that expenses will be paid for mileage.
Your responsibilities will include:
Building rapports face to face with our customers in a busy branch environment
Accurately processing transactions relating to:
Bereavements/ Power of Attorney
BACS / CHAPS payments withdrawals
Handling large sums of cash
Opening new savings accounts
Carrying out the daily banking within the branch
Overseeing the G4S collections and deliveries
Hours of work:
Monday to Friday from 0900 - 1700 hours
Saturday (two a month) from 0900 - 1600 hours
Please note the hours for the position total 35 on a weekly basis therefore for Saturday's worked, you receive time back in lieu.
In return for your commitment:
We offer a base salary dependent on experience from £17,000 and a competitive benefits package including:
Discretionary annual bonus opportunity of up to 12.5%
28 days annual leave plus bank holidays
Contributory pension (8% employer 5% employee)
Life Assurance (4x salary) plus Group Income Protection
Access to Private Medical Insurance and Medical Cash Plan
Additional benefits such as, Cycle Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals and Save as you Earn scheme.
Prioritising your well-being! (Our CEO encourages us to schedule down time to break up each working day and also initiated meeting-free Friday afternoons!)
Could you be the one?
We are looking for talented individuals who have the experience/knowledge and qualifications set out below:
Previous experience in a customer facing environment
Experience handling large sums of cash
GCSE's or equivalent in Maths and English
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.