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Customer Service Assistant Roving Full-time Job

1 month ago Customer Services Gillingham   118 views
Job Details

What you will be doing:

In this role, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested by our customers across the Branch Network. As the Roving Customer Service Assistant, the base branch is Hempstead but you'll be working on a flexible location basis to cover the other branches across the network which include: Maidstone, Chatham, Strood, Gravesend and Canterbury.

As there is travel involved with this position, please be aware that expenses will be paid for mileage.

Your responsibilities will include:

Building rapports face to face with our customers in a busy branch environment

Accurately processing transactions relating to:




Bereavements/ Power of Attorney

BACS / CHAPS payments withdrawals

Handling large sums of cash

Opening new savings accounts

Carrying out the daily banking within the branch

Overseeing the G4S collections and deliveries

Hours of work:

Monday to Friday from 0900 - 1700 hours

Saturday (two a month) from 0900 - 1600 hours

Please note the hours for the position total 35 on a weekly basis therefore for Saturday's worked, you receive time back in lieu.

In return for your commitment:

We offer a base salary dependent on experience from £17,000 and a competitive benefits package including:

Discretionary annual bonus opportunity of up to 12.5%

28 days annual leave plus bank holidays

Contributory pension (8% employer 5% employee)

Life Assurance (4x salary) plus Group Income Protection

Access to Private Medical Insurance and Medical Cash Plan

Additional benefits such as, Cycle Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals and Save as you Earn scheme.

Prioritising your well-being! (Our CEO encourages us to schedule down time to break up each working day and also initiated meeting-free Friday afternoons!)

Could you be the one?

We are looking for talented individuals who have the experience/knowledge and qualifications set out below:

Previous experience in a customer facing environment

Experience handling large sums of cash

GCSE's or equivalent in Maths and English

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.


Company Description
OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB's unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.