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Customer Service Assistant Full-time Job

1 month ago Customer Services Manchester   41 views
Job Details

Job Description:

Our branches add value by providing the human touch in the modern digital era, supporting customers with complex needs. As the largest Retail Bank in Britain we’re proud to be one of the most recognised brands on the High Street. We offer a comprehensive range of financial products and services –shaped to suit individual needs. 

 

 Job Responsibilities:

• As a Customer Service Assistant you’ll contribute to a team that helps new and existing customers with their financial and service needs via a choice of channels. You’ll focus on helping our customers by being ready to provide support with expertise when needed, putting things right when they go wrong.

• Delivering an excellent customer experience will be key, ensuring all customers are dealt with efficiently and expertly. You’re there to ensure fair outcomes for all customers including those that are vulnerable and make appropriate referrals to the right person or channel of choice. By modeling the Group Values, Behaviours and Code of Responsibility you’ll help us deliver excellence.

Company Description
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.