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Customer Service Assistant Full-time Job

1 month ago Customer Services Bristol   31 views
Job Details

What you will be doing:


In this role, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested by our customers at our Chatham Branch.

Your responsibilities will include:

• Building rapports face to face with our customers in a busy branch environment

• Accurately processing transactions relating to:

• Deposits

• ISA's

• Bonds

• Bereavements/ Power of Attorney

• BACS / CHAPS payments withdrawals

• Handling large sums of cash

• Opening new savings accounts

• Carrying out the daily banking within the branch

• Overseeing the G4S collections and deliveries

Hours of work:

• Monday to Friday from 0900 - 1700 hours

• Saturday (two a month) from 0900 - 1230 hours


Please note the hours for the position total 35 on a weekly basis therefore for Saturday's worked, you receive time back in lieu.

In return for your commitment:

We offer a base salary dependent on experience from £17,000 and a competitive benefits package including:

• Discretionary annual bonus opportunity of up to 12.5%

• 28 days annual leave plus bank holidays

• Contributory pension (8% employer 5% employee)

• Life Assurance (4x salary) plus Group Income Protection

• Access to Private Medical Insurance and Medical Cash Plan

• Additional benefits such as, Cycle Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals and Save as you Earn scheme.

• Prioritising your well-being!


Could you be the one?

We are looking for talented individuals who have the experience/knowledge and qualifications set out below:

• Previous experience in a customer facing environment

• Experience handling large sums of cash

• GCSE's or equivalent in Maths and English

Company Description
OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB's unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.