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Customer Service Associate - Contact Centre Full-time Job

2 weeks ago Customer Services Mississauga   20 views
Job Details


Whether you’re new to Canadian banking or already have financial services experience, our Customer Contact Centre (CCC) is where you’ll develop skills for career growth while providing great customer experiences. As a CCC Associate, you’ll help customers with their finances from giving sound advice to promoting BMO’s banking products.

How we’ll help you get started

The way we work is changing, and we offer flexible options that recognize the evolving needs of our candidates and employees. As we transition to a Remote Agent model for this role, you may be presented with the opportunity to work from home. As you move through our recruitment process, a recruiter will confirm details with you around any flexible work options available to you.

Remote Agent requirements;

• Flexibility to be on site at your primary BMO location upon request

• Work independently with a secure and distraction-free workspace at home

At BMO, we invest in our CCC Associates from day one. With learning and development at the heart of our employee’s success, we’ll introduce you to the world of banking all the way to helping you grow into future roles:

• You’ll get up to 10weeks of industry leading educational training to build the knowledge and skills you need

• Our team of leaders work with you to build a development plan with regular coaching, mentorship and support so you can reach your professional goals


What you’ll do day to day

• Handle an average of 75-100 inbound calls daily in a high-volume, fast-paced environment

• Answer questions, process transactions, recommend products and provide advice to customers over the phone

• Have meaningful conversations with customers to understand their needs and offer the right products/services to meet them

• Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support

• Spend 90% of your time supporting customers on the phone and 10% in career coaching and future learning activities

A day in the life of a Customer Contact Centre Associate

Learn more about what it’s like to work as a BMO CCC Associate.

Contact Center Day in the Life Video

What you’ll need

• A passion for helping people

• Ability to critically think on your feet, multi-task and thrive in a fast-paced environment

• A positive, enthusiastic attitude with strong people skills

• Fluency in English (oral and written)

• Willingness to learn and adapt to changing technologies

• A knack for being tech savvy with above average computer skills

• Availability to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

• Ability to attend up to 10 weeks mandatory training (Monday-Friday from 8 a.m. to 4 p.m.)

• 2-3 years sales, customer service or financial institution experience an asset

Why you’ll love growing your career here

• Option to work remotely from home

• Higher pay with evening and overnight shifts

• Customizable benefits, performance bonuses and our competitive employee share ownership program

• Work in a digitally focused environment where you’ll use innovative tools

• Strengthen your skillsets with access to professional tools, resources, in-depth training and ongoing manager support

• As North American’s eighth largest bank serving customers for 200+ years, connect with thousands of employees to build your professional network and explore more opportunities

Company Description
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter