Customer Service Branch Banking - Lerwick Full-time Job1 month ago - Customer Services - Glasgow - 23 views
You'll show and help them get the most from their channels of choice so their everyday banking is easy and convenient.
You'll build and deepen customer relationships by getting to know about them and their unique needs.
By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.What we need todayWe'd love our Money Confidence Expert to have these skills and experience:
Be great with people, have a talent for talking to people both in person and over the phoneHave a flair for understanding what customers need and the best way to support them with their current and future goalsA desire to create a brilliant customer experience every timeAbility to help answer questions and sort out problemsBe a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.Be an expert in Digital inside and out, embracing assisted self serve and the mobile App.
Help customers digitally using their own device or branch tablets.What we need tomorrowWe know it takes more than just skills and experience.