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Customer Service Officer Premier Banking Full-time Job

1 month ago Customer Services Manchester   33 views
Job Details

 

We’re looking for a detail-orientated individual to complete processes and procedures, while providing the customer with a seamless experience

You’ll match your desire for customer service with the motivation to develop and succeed with us, and in return we’ll offer you opportunities to progress, in a fast paced and engaging environment

What you’ll do

In this role, you’ll be applying your customer service expertise when dealing with and referring Premier customers Whether it’s carrying out day-to-day banking transactions, educating our customers on our digital channels or liaising with our wider Premier business, you’ll be there to help. You’ll provide an end to end service to our customers, supporting them every step of the way and proactively looking at opportunities to meet their financial needs.

You’ll also be:

Taking full ownership of your calls, solving customers’ queries and providing an outstanding memorable service

Building strong relationships with customers, following up on interactions with them

Continue to develop and build your knowledge, as you’ll be taking calls which range in complexity

Improving processes and procedures to maximise customer satisfaction and efficiency

Delivering good customer outcomes, reviewing their needs and supporting with your recommendation.

The skills you’ll need

Ideally, you’ll have experience working in customer service, but it isn’t essential. It’s more important that you have strong communication and listening skills, and the empathy to provide the very best solutions.

We’re also looking for you to demonstrate:

The commitment to go the extra mile for our customers, providing a truly personal service

The ability to thrive in a fast-paced environment and achieve quality results while maintaining high levels of detail

An enthusiasm for developing new skills and taking on new responsibilities

Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers

Good numerical and organisational skills

 

Company Description
The Royal Bank of Scotland is a major retail and commercial bank in Scotland. It is one of the retail banking subsidiaries of NatWest Group, together with NatWest and Ulster Bank.