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Customer Service Officer Full-time Job

1 month ago Customer Services Edinburgh   143 views
Job Details

Job Description:

In this role, you’ll be applying your customer service expertise when dealing with and referring Premier customers. Whether it’s carrying out day-to-day banking transactions, educating our customers on our digital channels or liaising with our wider Premier business, you’ll be there to help. You’ll provide an end to end service to our customers, supporting them every step of the way and proactively looking at opportunities to meet their financial needs. 

 Job Responsibilities:

• Improving processes and procedures to maximise customer satisfaction and efficiency

• Delivering good customer outcomes, reviewing their needs and supporting with your recommendation.

• Building strong relationships with customers, following up on interactions with them

• Continue to develop and build your knowledge, as you’ll be taking calls which range in complexity

• Taking full ownership of your calls, solving customers’ queries and providing an outstanding memorable service

Job Requirements:

• The ability to thrive in a fast-paced environment and achieve quality results while maintaining high levels of detail

• Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers

• Good numerical and organizational skills

• An enthusiasm for developing new skills and taking on new responsibilities

• The commitment to go the extra mile for our customers, providing a truly personal service

 

Company Description
The Royal Bank of Scotland is a major retail and commercial bank in Scotland. It is one of the retail banking subsidiaries of NatWest Group, together with NatWest and Ulster Bank.