Customer Service Representative, Edmonton Full-time Job
9 months ago - Public Service - Edmonton - 338 viewsJob Details
Accountabilities:
• Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
• Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
• Maintaining and building client relationships by providing optimum customer service
• Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
• Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
• Processing cash and clearing transactions, abiding by current policies
• Actively participating in branch team meetings
• Providing assistance and coaching to other CSR's, as required
• Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
• Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan