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Customer Service Representative, Financing Full-time Job

2 weeks ago Customer Services Montréal   19 views
Job Details


As a Customer Service Representative for financing, you’ll use your customer service skills to respond to the changing needs of our clients. The Customer Service Centre exists to assist our clients and make a positive impact in their daily lives. Our offices are located in downtown Montreal.


Your role

• Take calls from clients.

• Be attuned to their needs and resolve issues.

• Answer questions about their financing product.

• Offer customized solutions to their requests.

• Help clients use our banking applications.

• Provide advice and offer solutions in relation to their personal loan, student loan, line of credit, All-In-One, mortgage, etc.

• Refer clients to your colleagues for specialized needs.

The centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m. and weekends from 9:00 a.m. to 5:00 p.m. The full-time position is 37.5 hours per week.

Company Description
The Bank has innovated by modernizing its performance evaluation system to better meet our clients evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.
Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.
National Bank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential. Senior management's concrete commitment helps spread this value across all sectors in the organization. The Bank has been ranked among the top employers for diversity in Canada for several years.