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Customer Service Representative - Property & Casualty Full-time Job

7 months ago Customer Services Santa Ana   108 views
Job Details

Essentials Functions

  • Respond to inbound inquiries from potential or current insurance policy holders, national insurance companies and agencies, or national lenders referring business
  • Builds ongoing relationships
  • Quote and bind P&C policies and related products
  • Provide customer service to multiple P&C product queues
  • Adheres to compliance guidelines for the National Flood Insurance Program
  • Maintains working knowledge of new products
  • Meets production and quality control requirements and goals as assigned
  • Communicates professionally with all customers and peers

Knowledge and Skills/Technology Used

  • Working knowledge of company operating system(s)
  • Excellent verbal/written communication skills
  • Must be able to maintain professionalism and a positive service attitude at all times; outstanding phone etiquette
  • Strong detail orientation
  • Excellent organizational and time management skills
  • Ability to function within tight deadlines, extended hours
  • Strong customer service skills

Typical Education

  • High school diploma or equivalent required; some college preferred
  • Active P&C Insurance Agent License preferred OR ability to obtain license within 90-days of employment


Company Description
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.