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Customer Service Representative - Swindon Full-time Job

1 month ago Customer Services London   159 views
Job Details

As a Customer Service Representative, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day. Being the first point of contact for our customers, you will play a key part in creating FANS, whilst also building and enhancing our brand image.

In return, we will make sure that you are well-rewarded by providing you with a competitive salary, annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. You will also have access to Metro Bank University which supports the training and development of all our colleagues - and with our ambitious growth targets, it can be a big chance for truly exciting career progression!

So what will you be doing…..?

• Greeting and welcoming customers

• Identifying and addressing customers’ needs and advising them on our products and services accordingly

• Opening and managing personal and business accounts

• Supporting customers with daily banking, including cash, card, and cheque handling

• Providing loan and credit card facilities

• Taking full ownership of customers’ queries through to resolution

• Helping customers with the Magic Money Machines and Safe Deposit Boxes

• Actively participating in the store events, including Kids Rock, Money Zone, and Grand Openings

• Supporting new colleagues joining Metro Bank (you might even become their Buddy!)

• Constantly looking for ways to Surprise and Delight our customers!

You need to be this kind of person….

• Passionate about providing unparalleled levels of service and convenience for customers

• Able to work and learn quickly in a fast-paced, fun and dynamic environment

• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow

• Care about doing a great job and exceeding expectations with the quality of what you do

Company Description
Metro Bank plc is a retail and commercial bank operating in the United Kingdom, founded by Anthony Thomson and Vernon Hill in 2010