Customer Service Representative Full-time Job1 month ago - Customer Services - Potters Bar - 134 views
To take responsibility for end to end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with.
To amend and maintain accurate company records to ensure legislative, customer and company requirements are met.
To maintain technical product knowledge in order to support team colleagues, provide cover, and achieve department objectives.
To answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most approptiate method of communication.
To maintain relationships with advisers and other business areas.
Investigate and resolve complaints and queries, in line with the Divisional and Regulatory complaints procedures, identifying and addressing the cause and remedying the underlying issue of the complaint and balancing the needs of the customer, the Company and Regulator.
Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development.
Desired Knowledge / Experience / Skills
Diligent and conscientious in the accuracy of their work, excellent attention to detail
Excellent Customer Service experience
"Can Do", proactive attitude
Excellent written and verbal communication skills
Ability to operate in a fast paced, dynamic environment and able to work under pressure
Intermediate knowledge and experience of MS Office
Minimum of 5 A*-C GCSEs (including English and Maths - essential
Have already attained the Award in financial Administration or keen to work towards this qualification
What you'll like about working here
As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme.
You'll also receive the support you need with your personal and professional development.