Customer Service Technical Support Representative II Full-time Job7 months ago - Customer Services - Atlanta - 129 views
Answers telephone and written or Internet-based inquiries of a technical or complex nature from customers regarding company products. Support is primarily related to external clients but may also assist/advise internal clients. Analyzes non-routine problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action. Regularly requires deviation from standard screens, scripts, and procedures. Maintains log of problems so that recurring problems can be reported to product development. Handles problem resolution which may require follow-up and/or escalation to a higher level of expertise. Handles situations which require adaptation of response or extensive research according to customer response. May orient, train, or check the work of other employees.
Our current hours of operation are as follows: 24x7x365Experience navigating multiple computer screens and programs while interacting with customers.
Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).
- High school diploma or equivalent
- One year experience operating a computer in a Windows based environment
- Bachelor's Degree
- Two years experience in a customer facing environment.
- Two years experience troubleshooting computer hardware, mobile phones, or other electronic devices