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Energy Specialist: Customer Service - Remote (UK based) Full-time Job

1 month ago Customer Services London   199 views
Job Details

 

Our Energy Specialists are at the heart of Bulb

What you’ll do

Problem Solving

You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles). You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members

Work in a great team

As your experience grows, you’ll take on more responsibility within your team. Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Energy Specialist level framework.

Company Description
Hi, Were Bulb. Nice to meet you.
We are the UK's biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time.
Founded in 2015, we were named the UKs fastest growing private company in 2018 and 2019, and in February 2021 we were named Europe's fastest growing company by the Financial Times.