The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Applications Specialist, within Tissue Diagnostics, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.
Provides highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the consultative performance of complex implementations of Roche solutions and tailored customer training for Roche solutions to meet customer needs based on an individualized assessment of the customer’s personnel, organizational structure, workflow and maximization of equipment capabilities, which may include: equipment, applications, systems, and IT solutions. Acts as an advisor on customer issues and drives efficiencies & optimization for the customer and Roche through independent analysis and problem solving. Additionally, will be responsible for increased sales revenue by identifying opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software). Performs these job duties remotely and independently.
Advanced and specialized knowledge generally of particular area, system or equipment with regard to technologically advanced instruments and scientific applications. Requires specific training and certification. Utilizes independent judgment and discretion in analysis of customer particularized needs and problem solving issues that arise both during and after implementation process.. May adapt procedures, processes, tools equipment and techniques to meet the more complex requirements of the position. Independently analyzes and resolves most customer questions and problems and refers only the most complex issues to higher levels.
Provides project management responsibilities and conducts business process reviews. Serves as subject matter expert with customers. Actively engages in marketing or product development initiatives.
Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. Regular and predictable attendance is an essential function of this highly responsible position. Identifies and assist customers with assay validation and optimization.
Who you are:
- Associate’s degree in Medical Technology, Information Technology, Computer Science or Clinical Laboratory Sciences
- 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment
- Effective written/verbal communication skills as well as project management experience
- Effective customer consultative skills which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.
- Can work as a field based individual contributor with independence and autonomy