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Field Service Technician Lead Full-time Job

7 months ago Customer Services Irving   97 views
Job Details

Primary Responsibilities of the Position Include:

  • Ability to travel up to 75%, at a minimum to customers facilities to install, diagnose, commission and repair Siemens equipment.
  • Travel may include weekend and overnight work as needed per the customer’s production schedule
  • Work will be mostly mechanical & electrical in nature; including equipment installation, software/network configuration/upgrades, trial runs, investigative tests, repairs and overhauls.
  • Interact with customers on a professional basis, communicating with customers regarding service and product issues.
  • Understand issues and communicate them to other by means of drawings, photos, and reports.
  • Provide remote support via phone calls, emails to other Field Service Engineers, management, engineering and the client as needed.
  • Install and commissioning of Siemens equipment and provide training to the end user.
  • Promote the companies service and parts programs and identify additional customer care opportunities.
  • Adhere to internal processes and implementation of field service systems to improve the efficiency and department organization.
  • Travel within North America, and the ability to pass Airport background checks will be required.
  • Troubleshoots installation issues as requested by Siemens Management and Engineering.
  • Enhance the company’s competitive position in the closing systems market.
  • Assist the company in maintaining and improving relationships with key accounts.
  • Demonstrate professional level skills to positively motivate, overcome barriers, and act as champion / change agent for continuous organizational improvement.
  • Perform other duties as needed to support project installation and management 

KNOWLEDGE, SKILLS & ABILITIES

Summary of Qualifications:

Any combination of training and experience, which would provide the required knowledge, skills, and abilities, will be considered and could include:

  • At least three+ years’ experience in customer service on installation and maintenance in an industrial environment.
  • A formal education/experience in mechanical, electronics, system upgrades or similar technical nature with focused on material handling systems.
  • Technical aptitude, in both mechanical & electrical areas, with installation & controls theory understanding.
  • Ability to read and understand technical documentation, drawings, and schematics.
  • Results-oriented, self-confident, self-motivated, takes initiative, persistent
  • Excellent problem-solving skills, and the ability to develop and maintain effective customer relationships and collaborative business relationships.
  • Natural customer centric orientation
  • Presentation skills; persuasive written and verbal communication
  • Computer skills: MS Word, Excel, PowerPoint and Outlook
  • Ability to travel regularly – 75% or more
Company Description
Siemens AG is a German engineering conglomerate, the largest of its kind in Europe. Siemens has international headquarters located in Berlin, Munich and Erlangen. The company has three main business sectors: Industry, Energy, and Healthcare; with a total of 15 divisions. Worldwide, Siemens and its subsidiaries employ approximately 420,800 people in nearly 190 countries and reported global revenue of 76.651 billion euros for the year of 2009. Siemens AG is listed on the Frankfurt Stock Exchange and has been listed on the New York Stock Exchange since March 12, 2001