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Front Office Assistant Full-time Job

7 months ago Customer Services Tampa   133 views
Job Details
Primary Responsibilities:
  • Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
  • Welcome all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process.
  • Answer multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks
  • Collect all insurance information, verify patient demographics, process payments, and complete phone sheets.
  • Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses

 

This role is patient-facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma or equivalency (GED)
  • 1+ year(s) of customer service OR experience in a medical office setting
  • Experience with basic computer software and the ability to learn electronic medical records
  • Lift 50 pounds
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease.
Preferred Qualifications:
  • Understanding of occupational medicine
  • Experience collecting health insurance information and/or processing patient payments
  • Experience with patient registration
  • 6+ months of experience navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems
Company Description
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term.