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Front Office/Cashier Full-time Job

7 months ago Customer Services Colorado Springs   150 views
Job Details

Job Requirements

  • Able to adhere to the AFW asset protection policies and identify and prevent fraud.
  • Professional Appearance.
  • Knowledge of our company values of accountability, honesty and safety for our employees and customers.
  • Positive attitude with strong inter-personal skills.
  • Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
  • Ability to apply technology up to and including ipads, storis, excel and windows.


  • Commitment to AFW’s safety policies and procedures and ability to promote awareness.
  • Takes ownership for enhancing the customer experience.
  • Addresses customer complaints and resolves problems as needed.
  • Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones).
  • Leverages technology in order to facilitate the customer experience.
  • Completes customer transactions accurately and efficiently at point-of-sale.
  • Executes consistent operational and selling processes (i.e., credit application process).
  • Educates customers and employees on our Satisfaction Guaranteed return policy.
  • Assists in resolving basic customer issues.
  • Assists with merchandise support tasks (i.e., maintenance, straightening merchandise).
  • Uses basic internet navigation to access and print information/reports.
  • Basic reading, arithmetic, writing and oral communication skills.
  • Responding to public address system announcements.
  • Identifying and reading reports, tickets and UPC labels.
  • Requires recognizing, identifying and using merchandise and necessary reports.

Physical Requirements

  • Long periods of sitting and standing.
  • Concrete Flooring
  • Exposure to fluorescent lighting.
  • Requires constant use of arms, hands, fingers, eyes, legs, and back
  • The Front Office Associate position requires lifting, gripping, bending, kneeling, stooping and moving for 8 hours or more daily.
  • Requires the ability to move around the store and maneuver merchandise when necessary, must be able to stand/walk and regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds).
Company Description
Mission Statement
Since 1975 our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis. At AFW we strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time.