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Front Office Representative Full-time Job

7 months ago Customer Services Phoenix   140 views
Job Details

Job Purpose:

Serve as a supportive resource for our Clinics; timely scheduling of new and current patients, enhance the patient experience, ensure patient healthcare benefits are applied correctly, answer questions and become a liaison and advocate for our patients during their recovery.

Essential Job Functions

  • Provide exceptional customer service daily. The ability to multi task and prioritize multiple demands.
  • Greet patients and obtain intake paperwork.
  • Schedule patients, answer incoming phone calls and follow up on no show or canceled appointments.
  • Responsible for insurance verifications, authorizations and visit tracking.
  • Responsible for over the counter collections, data entry, medical records, scanning paperwork.

Knowledge, Skills & Abilities

  • Strong organizational and interpersonal skills dealing with a diverse range of people.
  • Ability to communicate effectively verbally and in writing.
  • Ability to apply common sense understanding to solve practical problems and deal with a variety of situations.
  • Ability to act with integrity in regards to all matters of confidentiality.
  • Ability to work a flexible schedule
  • Skilled and knowledgeable with health care insurance plans. PPO/HMO, etc.

Minimum Education/Experience

  • High School Diploma or equivalent; Associates degree preferred
  • One (1) year of experience working in a health care field is preferred
  • Efficiency utilizing Microsoft Office Programs (i.e. Excel, Word, Outlook, etc.)

Work Environment

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, phones, printers, scanners and photocopiers.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to type; handle or feel; and reach with hands and arms. The position is subject to lifting objects over 25 pounds infrequently. Ability to work a flexible schedule and have past/current experience with health care insurance plans. PPO/HMO, etc.
Company Description
Honored with a 1st place award in Ranking Arizonas Best of Arizona physical therapy category for the third year in a row. When you join Foothills, you join a team of passionate, committed team members working to improve the lives of others. We offer opportunity for professional and personal growth within an expanding organization.
We offer comprehensive benefits, PTO, Sick-time, Paid Holidays, 401k, CEU reimbursement w/paid time off, discount memberships and more!