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Front Office Specialist Full-time Job

7 months ago Customer Services Glasgow   100 views
Job Details

Essential Duties and Responsibilities:
Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.


Answer phones (both external and internal); assure prompt, courteous service at all times.

Practice urgency at all times with patient’s time, as well as doctor’s time and schedule.

Double check insurance authorizations to ensure completion and build accurate flow sheets.

Manage patient flow in the office.

Knowledge of common fees charged for visits.

Check out patients and collect correct payments.

Complete daily reconciliations / close day / countdown cash drawer.


Other Skills and Abilities:

Reliable transportation that would allow employee to go to multiple work locations with minimal notice.

Desire to gain industry knowledge and training.

Demonstrates initiative in accomplishing practice goals.

Ability to grow, adapt, and accept change.

Consistently creating a positive work environment by being team-oriented and patient-focused.

Ability to work overtime to fit the business's needs.

Ability to interact with all levels of employees in a courteous, professional manner at all times.

Company Description
EyeCare Partners is a growing and dynamic leader in acquiring and managing successful primary eyecare practices. Based in Saint Louis, Missouri, EyeCare Partners is comprised of over 250 offices, including locations in Missouri, Illinois, Ohio, Kentucky, North Carolina, Alabama, Kansas, Indiana, Florida, Michigan, and Georgia. We are a mission-driven company that aims to set the highest standards of excellence, integrating the best patient care practices, and business and operations systems processes, to optimize each practice within our growing roster of member practices.