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Head of SME Collections Full-time Job

1 month ago Customer Services Southampton   26 views
Job Details


Reporting to the Chief Banking Officer, we are looking for a Head of SME Collections to champion the development of SME collections strategies, policies and processes, helping to deliver sustainable portfolio growth.


• Development of SME collections processes to enhance returns from cases in arrears

• Implementation and oversight of procedures to ensure compliance with government lending schemes

• Enhancement and maintenance of SME collections procedures

• Ensure proactive portfolio compliance with the UK regulatory regime.

• Build strong stakeholder relationships, both with internal and key external contacts.

• Drive operational efficiencies/effectiveness through technical design and internal teams

• Responsible for managing the SME collections agents, including scheduling (with the support of the team leaders)

• Ensure all collectors receive regular training on relevant processes and procedures

• Providing regular updates on collections performance at our monthly Credit Risk Committee, working closely with the Data Analytics team to produce key reporting



• Subject matter expert on regulations and lending standards applicable to SME Collections in the UK

• Relevant experience in a risk or credit function within an FCA regulated company, across multiple lending products

• Proven track record in the design, creation, implementation and enhancement of collections strategy across the lifecycle

• Experience working alongside or within data functions

• Excellent influencing, interpersonal and communication skills

• Highly numerate, with a relevant degree and excellent analytical skills

• Highly organised, with the ability to deliver to deadlines and manage conflicting priorities within a dynamic environment


• 33 days holiday (including public hols). You'll also get your birthday on us

• 16 hours paid volunteering time a year

• Generous parental leave

• Private Medical Insurance with VitalityHealth

• Contributory pension scheme

• We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!

• Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership

• Access to ‘salary sacrifice' benefits such as Cycle to Work scheme

• Gym membership options

Company Description
Starling Bank is a digital challenger bank based in the United Kingdom. It focuses on current and business account products. Headquartered in London, Starling Bank is a licensed and regulated bank, founded by former Allied Irish Banks COO, Anne Boden, in January 2014.