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Home Delivery - Team Leader Full-time Job

3 months ago Customer Services Glastonbury   79 views
Job Details
Accountabilities:
 
Customer
  • Deliver the company's plan for service by creating a culture that delivers outstanding service to all our customers
  • Listen to our customers and build strong relationships across he store, using these relationships to continually improve the service levels across your department
  • Create an engaging Department environment where colleagues are trusted to place customers at the heart of everything they do and can actively contribute ideas for improvement

Colleague

  • Engage colleagues both within your department and other departments to create a culture of cross functional working
  • Engender a supportive and performance driven department culture where achievement and contributions are recognised and rewarded.
  • Lead and develop colleagues to deliver performance against plan and ensure that they fully deliver the tasks they are accountable for

Operational

  • Analyse department data to identify opportunities and risks and use this to develop a plan of action with the Home Delivery Manager
  • Deliver high store standards and operational and statutory compliance across the department ensuring delivery of exceptional service, quality and shop keeping standards
  • Ensure all policies, procedures and legal obligations are followed as specified by the company.

Sales and Profit

  • Assess costs of all activates
  • Look for ways to simplify and speed up processes
 
About You
What do I need to be a successful Home Delivery Team Leader?
 
  • Ability to build and maintain effective relationships
  • Experience in developing and leading teams, coaching to build competence and confidence for high performance
  • Strong operational and technical knowledge of the department
  • Able to effectively plan, organise and manage own and direct reports workload
  • Able to work to strict deadlines
Company Description
At Morrisons we like to do things our own way. We believe in working in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Were also constantly innovating. We've our own-brand clothing range - Nutmeg.