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HOME SERVICES PROJECT SPECIALIST (Part-Time) - TOMBALL Full-time Job

7 months ago Human Resources Tomball   115 views
Job Details

Position Purpose

The Home Services Project Specialist (HSPS) is responsible for setting in-home customer consultation appointments by generating quality leads for the Home Services Install programs. The Home Service Project Specialist is assigned to a Home Depot store, attends store events, home shows, and other community lead events. This position requires a driven, self-motivated and outgoing professional to meet the needs of THD customers. HSPS helps our customers understand the services Home Services organization provides and create the ultimate in-store experience.

Major Tasks, Responsibilities & Key Accountabilities

75% - Meets or exceeds established productivity goals by generating quality appointments for the Home Services install program. Engages customers within the store, provides an excellent customer experience, creates awareness of the Home Services Install Programs, qualifies the customer to the appropriate program and schedules a free in-home consultation.

15% - Works with Home Depot store associates and management to maintain a strong store connectivity. Sets and breaks down store displays in locations that allow it and help maintain the appointment center with brochures and materials. Ensure the program displays are clean and literature is available for customers.

10% - Attends store events, home shows, and other lead events to promote Home Services business to attendees.

Nature and Scope

This position reports to the Leader of Lead Generation. This position has no Direct Reports. This role’s work schedule could require working evenings, weekends, and holidays.

Environmental Job Requirements

Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not

Travel: Typically requires overnight travel less than 10% of the time

Standard Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States.

Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Work Experience Required: 1 year Minimum

Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Preferred Qualifications:
Knowledge or experience in a sales environment, retail or telemarketing field.
Ability to travel to various locations based upon business needs is preferred but not required.

Knowledge, Skills, Abilities and Competencies:

  • Ability to influence
  • Excellent customer service and interpersonal skills
  • Thrive in a fast-paced team environment
  • Excellent verbal and written communication skills
  • Self-motivated and responsible
Company Description
The Home Depot is the worlds largest home improvement retailer with more than 400,000 associates and more than 2,200 stores across the U.S., Canada and Mexico. Our associates in our stores, warehouse distribution centers, contact centers, and corporate help power our $108+ billion business that touches millions of customers every year.
Our associates are the heart of our company markets fluctuate, trends change, but ultimately our people and culture power our success and enable us to make a positive impact on the customers and communities we serve. Its that perspective that helps drive our outstanding business results while creating a culture that encourages inclusion, passion and respect that extends beyond the company walls. We aim to provide the highest level of service to our customer every day so that our customers can tackle all of their home improvement projects no matter the size. Its our associates that help make do-it-yourself happen because DIY takes a team.