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ICT Service Desk Technician Full-time Job

1 month ago Customer Services Carmarthen   80 views
Job Details


If you are interested in applying for this post as a secondment, you must obtain permission from your current line manager prior to applying for this post.

This post is required for full-time duties to provide an ICT Service Desk service to end users of Hywel Dda University Health Board taking calls from a range of Health Board users.

A customer service facing person is required with a practical approach to problem solving with excellent communication and telephone skills.

Technical knowledge is required of Windows 7 / 10 and Microsoft Office. Any exposure to Intranet / Internet and network technologies would be beneficial as well as Microsoft's Active Directory.

Exposure to ITIL processes associated with Incident & Problem Management would be advantageous in this post.

A good standard of education is required with an ECDL qualification or equivalent experience.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Interviews for this vacancy will be held on 28th September 2021

Company Description
Hywel Dda University Health Board provides all healthcare services for the 375,000 people living in West Wales. The Health Board operate four acute hospitals, a number of community hospitals and resource centres, eleven health centres as well as GPs, Dentists and Pharamacists providing Acute, Primary, Community, Mental health and Learning disabilities for the people of Carmarthenshire, Ceredigion and Pembrokeshire.