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Inbound Customer Service Advisor Full-time Job

1 month ago Customer Services Swindon   41 views
Job Details

 

We’re looking for Contact centre consultants to join our team in October! You can be based around the country, working from home, between 8am - 8pm Monday to Sunday this’ll be rotated on a weekly 5 days out of 7, shifts will be rotated on a weekly basis, (Only working a Saturday or Sunday not both) having clear weekends off at times and schedule will be provided several weeks in advance.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Who we are looking for

What is important is to know is that every call matters and we are all in this together, working to provide the best customer service experience.

You’ll answer inbound calls from members of Nationwide – enquiries regarding their account, ensuring that you provide the best customer service and positive experience for all by listening and engaging which each member to give them a memorable service

You’ll be offering support and solutions to customers on new products, services and policies. Naturally you’ll ensure all tasks are completed accurately and efficiently, with excellent attention to detail and adhering to processes

Full training is provided to ensure you have all the tools you need to carry out this role confidently. What you'll be doing.

Company Description
At Nationwide, our Contact centres provide legendary service to our members. As a consultant youll answer calls and support the member with their questions and look at what else you can further support them with, whilst you are with them