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Inbound Customer Service Representative Full-time Job

1 month ago Customer Services Glasgow   24 views
Job Details

KEY RESPONSIBILITIES:

· Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do business

· Complete telephony, digital and admin-based tasks to service customer queries

· Take ownership of customer problems, solving them at first point of contact and escalate when required

· Take ownership of personal development and training through regular review of performance against business objectives, and take responsibility for self-development

· Contribute to an environment where colleagues want to work and customers feel valued

SKILLS:

· Good communication - oral and written

· Embrace 'in the moment' coaching to develop your skills and knowledge

· A great attitude towards providing an excellent level of customer service which exceeds customer expectations.

· Adaptable to change and willing to embrace new ideas

· Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

WHAT’S IN IT FOR YOU?

· 5 weeks fully paid training

· Great rates of pay

· Potential for extension or a permanent position

· The opportunity to work with some of the most influential and experienced managers in the banking industry

 

Company Description
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.