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7 months ago Human Resources Atlanta   122 views
Job Details
The Installation Assistant Manager supports the Installation Manager in the efficient movement of HDI projects through the installation process. The AIM oversees and manages the installation process for assigned jobs from beginning to completion of the in-home-sale to the satisfaction of the customer. The AIM is responsible for job start badge compliance, conducting job audits and jobsite inspections, and driving store connectivity and customer service. Additionally, the AIM is responsible for supporting the IM in meeting and exceeding performance standards and financial metrics as it relates to the efficient completion of jobs, timely installation of jobs in the pipeline and voice of the customer surveys.

35% - Responsible for owning the customer experience, setting the standard for service excellence, and resolving escalated customer issues.
25% - Responsible for meeting/exceeding performance standards related to: timely measure and installation, concessions, open services, and voice of the customer
20% - Manage the efficient movement of all jobs sold through the installation process in partnership with the Sales and Administration teams.
20% - Responsible for job start badge compliance, conducting job audits and jobsite inspections. Ensures site and warehouse safety standards and compliance.

This position reports to HDI Installation Manager.
This position has 0 direct reports.

Usually in a comfortable environment but with regular exposure

Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience: 1 years

Physical Requirements:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Knowledge, Skills, Abilities and Competencies: Leverages Partnerships/Strong Customer Service
Company Description
The Home Depot is the worlds largest home improvement retailer with more than 400,000 associates and more than 2,200 stores across the U.S., Canada and Mexico. Our associates in our stores, warehouse distribution centers, contact centers, and corporate help power our $108+ billion business that touches millions of customers every year.
Our associates are the heart of our company markets fluctuate, trends change, but ultimately our people and culture power our success and enable us to make a positive impact on the customers and communities we serve. Its that perspective that helps drive our outstanding business results while creating a culture that encourages inclusion, passion and respect that extends beyond the company walls. We aim to provide the highest level of service to our customer every day so that our customers can tackle all of their home improvement projects no matter the size. Its our associates that help make do-it-yourself happen because DIY takes a team.